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Program Coordinator/ IPA-Navigator

Posted: Apr 17, 2019

Location: New York, NY US


Hispanic Federation is seeking a Program Coordinator/ IPA-Navigator to educate and assist individuals, families and small businesses in New York City through the five boroughs enroll in qualified health plans through the New York State of Health Marketplace. 
Reports to: Senior Director of Health Operations

  • Complete IPA/Navigator training provided by the New York State of Health Marketplace
  • Make presentation to community based organizations, community groups, small businesses associations; educating them about the New York State of Health Marketplace;
  • Develop key community relationship in New York City to reach the widest target market possible for enrollment outcomes;
  • Understand, interpret and communicate insurance information to all potential enrollees based on their medical needs, family/group size and income levels;
  • Advise individuals as to their coverage options and assist consumers in the completion of the enrollment application;
  • Provide unbiased and culturally sensitive enrollment services to all individuals, families and businesses eligible for the New York State of Health Marketplace;
  • Work collaboratively with staff members of the Hispanic Federation and Member Agencies public programs to identify areas of opportunity for outreach and enrollment services;
  • Collaborate with the IPA/Navigator team to share information and best practices on outreach and enrollment;
  • Maintain the highest level of confidentiality on program specifications, enrollment information, and sensitive person data of potential enrollees;
  • Track data collection including events, enrollment numbers, pre-enrollment logs, outreach logs and events attendance;
  • Attends community events and meetings in order to inform the public that this service is available;
  • Support Senior Director of Health Programs in fulfillment of all contractual obligations 
  • Bilingual (English/Spanish) required 
  • Salary commensurate with experience. Full benefits package.

Bachelor’s degree preferred or equivalent work experience; minimum two years’ experience working in nonprofit organization or social services agency.


  • Experience enrolling individuals into Medicaid or other government assistance programs a plus.
  • Previous sales, customer service, or similar experience required a plus.
  • Knowledge of the healthcare system including Medicaid, private insurance, health insurance terminology and broader healthcare policy issues.
  • Experience in community organizing including outreach, recruitment and engagement.
  • Ability to work in a fast-paced environment.
  • Excellent written and verbal communication skills; comfort with public speaking.
  • Strong computer skills with Microsoft Office (Outlook, Word, PowerPoint, Excel)
  • Knowledgeable of social media platforms.
  • Available to work outside of regular business hours including evenings and weekend, as program needs.
  • Ability to work independently both on and offsite.
  • Excellent interpersonal and customer service skills with an ability to interact with a wide range of personalities, including a diverse group of community members.

Full/Part Time: Full Time